SHIPPING
We ask that you contact us for any specific details regarding shipping. We will offer a quote for shipping according to product dimensions and weight and of course destination. We ship from Sibiu, Romania.
Shipping time
For Romania, shipping time can take up to 5 business days. Once we ship the order, we will contact you with information about estimated delivery time from our shipping service and, if available, an AWB to track it.
The production process varies, from 2 weeks to up to 3 months for custom or unique products.
During annual busy times, like Christmas or Easter, delivery might be delayed due to the delivery service delayed pickup or delivery time. While we regret this nuisance, it is so much we can do to speed up the pickup or the delivery and we cannot guarantee its arrival in time.
If you have a specific delivery date in mind, please contact us to schedule an urgent or expedited delivery – prices might vary depending on the delivery service price for urgent expeditions.
Delivery costs
The displayed price for each product does not include delivery costs, which might vary from one product to another. The final price might also include additional taxes for handling heavy packages (some of our products weigh as much as 7 kg).
Delivery mishandling
We pack our products as carefully as possible and use dampening material in order to avoid damage from handling.
While we cannot be held accountable for accidents happening during delivery, we strongly advise you to not accept the delivery, if the package seems damaged. It will be returned automatically by the delivery service and we will of course send you a new one, free of charge.
If you have already accepted the damaged package, the product is damaged and you ask for a replacement, we will replace the product free of charge, but you will need to cover the shipping costs for product’s return.
For any other information regarding delivery, please contact us at hello@unikoti.com
RETURNS
Cancelling an order
You can cancel an order any time until it ships, with full reimbursement of the payment. An order cannot be canceled once it has been shipped. Please send you cancellation to hello@unikoti.com (note to include the order email received so we can easily track your order, or include the order number in your email).
Returns and refunds
If you find major production flaws you can return the product at any time during the 14 day period and either receive a replacement or a full reimbursement. Please email us at hello@unikoti.com with photos and a short story of the problem, and we will inform you on the next steps. Unfortunately, we cannot refund your international shipping charges.
The reimbursement/replacement will be sent once the return package has been received. It might take up and additional up to 14 business days to be processed.
Returns and refunds for limited edition products
We have a 14 days return and refund policy for our limited edition products. During this period, you can ship back the product (in its original package and with all its original contents), and we will reimburse the costs of the products. Unfortunately, we cannot refund your original shipping charges.
The reimbursement/replacement will be sent once the return package has been received. It might take up and additional up to 14 business days to be processed.
Use this address for all returns mentioned above:
Unikoti Studio SRL
Sibiu, Romania
9 Ioan Albabei Street
postal code 550074
Returns and refunds for custom or unique products
We do not have a return and refund policy for custom or unique products and we will discuss them in a case by case matter. The creative and production process for custom products is resource intensive and time consuming, so we cannot fulfill refunds that are not highly demonstrable and obvious flaws of the products compared with the clients’ briefing or the final agreed.
PAYMENT
Final price of the products
The displayed price for each product does not include delivery costs, which might vary from one product to another.
Payment methods
Cash on delivery, available for Romania only: once the order is placed, you will receive an estimation for delivery. You will pay the products at delivery. After receiving your order we will send an electronic bill to your e-mail account.
For shipping outside Romania, we accept wire transfers before shipping.
If for any reason you need a different payment method, please contact us to discuss alternatives.
Billing and fiscal information
For each order you will receive a fiscal bill standard with Romanian legislation. Both billing for individuals and companies are available.
Since our company is not a VAT payer according to the Romanian/EU legislation, there is no VAT included in your bill.
PRIVACY POLICY
Information we collect
We value our user’s privacy as much as we do our own. For this reason we only collect information that you send (via email) and only use that information to deliver ordered items or to engage in solicited communication. We don’t advertise, don’t send out newsletters and we generally just don’t.
Use of cookies
We also anonymously track our website usage through Google Analytics and thus use cookies to enable this tracking.
CONTACT INFO
Unikoti Studio SRL
Address: 9 Albabei Ioan St., Sibiu, Romania, 550074
Fiscal code (CUI): 35678066
ROI CIF for EU VAT: RO36132592
Registry of Commerce registration number: J32/249/18.02.2016
IBAN: RO10INGB0000999905694437
Ing Bank
hello@unikoti.com
